Privacy policy

Nueva operates this website and store to provide customers with products and services (the “Services”). Our store is hosted by Shopify, which enables us to sell products and manage transactions.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, place an order, interact with the Services, or communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

When you visit our website, create an account, or make a purchase, we may collect certain personal information.

Personal Information

Information that identifies you or can reasonably be linked to you, including:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

Transaction and Payment Information

Information related to purchases made through our store, including:

  • Order details and purchase history

  • Payment confirmation from payment gateways

  • Form of payment

We do not store credit or debit card details. Payments are processed securely by third-party payment providers.

Account Information

If you create an account, we may collect:

  • Username and password

  • Account preferences or settings

Technical Information

When you access the website, certain information may be collected automatically:

  • IP address

  • Browser type

  • Device information

  • Pages visited and interactions with the website

Communication Information

Information you provide when contacting us, such as customer service inquiries or feedback.

Sources of Information

We may collect personal information from the following sources:

  • Directly from you when you place an order, create an account, contact us, or interact with our website.

  • Automatically through our website via cookies and similar technologies.

  • From service providers that assist with payment processing, logistics, analytics, and website functionality.

  • From partners or third parties when required to operate our Services.

How We Use Your Information

We use personal information to:

Provide and Improve Services

  • Process and fulfil orders

  • Arrange shipping and delivery

  • Process returns or exchanges

  • Maintain customer accounts

  • Improve website functionality and user experience

Customer Communication

  • Send order confirmations and shipping updates

  • Respond to inquiries and provide support

  • Send service-related notifications

Marketing and Promotions

If you opt in, we may send promotional emails or updates about products, offers, or news. You may unsubscribe at any time.

Security and Fraud Prevention

We may use information to detect fraudulent activity, maintain website security, and protect our business and customers.

Legal Compliance

We may use or disclose information when required by law or to comply with legal obligations.

Sharing of Personal Information

We do not sell or rent personal data.

Your information may be shared with trusted third parties only when necessary, including:

  • Payment processors for secure transactions

  • Courier and logistics partners for order delivery

  • Website hosting and infrastructure providers such as Shopify

  • Analytics providers such as Google Analytics

  • Government or regulatory authorities when legally required

These third parties only receive the information necessary to perform their services.

Relationship with Shopify

Our store is powered by Shopify. Shopify processes certain personal information to provide and improve the Services, including hosting our website, managing transactions, and supporting analytics and security features.

Information you provide through our store may be transmitted to Shopify and processed according to Shopify’s privacy practices.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality

  • Analyse visitor behavior

  • Enhance your browsing experience

You can disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, or loss.

However, no internet transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our Services

  • Maintain customer accounts

  • Fulfil legal obligations

  • Resolve disputes and enforce agreements

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal data we hold about you

  • The right to correct inaccurate information

  • The right to request deletion of your personal data

  • The right to receive a copy of your data in certain circumstances

  • The right to opt out of marketing communications

To exercise any of these rights, please contact us at the email address listed below.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided personal information to us, please contact us so we can remove the information.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party websites. We encourage users to review the privacy policies of any external sites they visit.

International Transfers

Your personal information may be stored or processed outside your country of residence, including by service providers that support our operations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised effective date.

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@flavoursofnueva.com.