Refund policy

At Nueva, we create small-batch masalas and spice blends using carefully selected ingredients without preservatives, artificial colours, or fillers. Every jar is prepared with attention to quality and freshness.

Due to the nature of our products, we do not offer returns or refunds once products have been dispatched.

However, we will gladly assist in the following situations.

Non-Refundable Products

All masalas and spice products sold by Nueva are non-refundable and non-returnable due to food safety and hygiene considerations.

Product Replacement

You may request a replacement if:

• You receive a damaged product, or

• You receive an incorrect item

Requests must be submitted within 7 working days of delivery.

Please email us with:

• Your order number

• Clear photographs of the product and packaging

• A brief description of the issue

Our team will review the request and assist with a suitable resolution.

Quality Guarantee

We stand behind the quality of every Nueva product. If you encounter a quality issue, please contact us within 5 days of receiving your order, and we will work to resolve the concern promptly.

Customer Support

For any questions regarding your purchase, please contact us at info@flavoursofnueva.com 

Thank you for choosing Nueva. We appreciate your trust and hope our masalas bring warmth and flavour to your kitchen.